Shangri-La Tokyo

Staff was fantastic. Food was great - gym in particular was excellent esp the pool. I also did two spa service which were wonderful. Attention to detail through and through. The room was surprisingly large. I was here for the Tokyo marathon and the hotel even surprised me afterwards with an after marathon health food gift.

Lets begin to explore this great facility! As far as I saw during my stay the location of the hotel was very good. Not too crowded located, nor too far from city centre. It was not crowded, silence and peace surround you, meanwhile very central located. Especially you are just seconds away from Tokyo central metro station that you could either use all Shinkansen, metro, national railway etc. Hotel was very luxury decorated, electronic systems are useful (not exist for just to see), absolutely and deeply clean, well educated and smile, helpful staff. Concierge was especially good for advices and bookings. We just had a breakfast one time with all family, I believe the breakfast was fair enough for international guests, price/benefit balance was good. Shut down service for evenings was very systematic and makes you feel great with refreshments everytime for bathroom amenities and your needs(towel, bathrope). Bathroom amenities were high qualified and I liked them too much which I use personally in my own home. We also used few times the restaurant and they cared about our special requirements carefully and respects our preferences. Overally, if the location will be Tokyo, Shangri La would be the best choice you would ever make. Highly recommended. Special thanks to Operator Lee for her great effort to take our orders for room services, and receptionist Dinesha Lakmali for her great asisstance our check out.

Our stay at your hotel was exceptional! The service truly stood out, especially when a staff member accompanied us to the Shinkansen. This thoughtful gesture made navigating so much easier and stress-free. We also want to commend the room service ladies who handled the turn-down service. They were incredibly kind and friendly, adding a personal touch to our stay. Thank you for making our experience so memorable. We will definitely be recommending your hotel to others!

Room was large and location was great next to Tokyo station. Staff were very friendly in all areas. Dining area and lobby were upscale. High tea service was delicious.

The visit exceeded our expectations and we have visited 4 different 5 Stars Hotels in Tokio. The feeling when you enter the Hotel, you feel like you are in another world. Beautiful flowers, music everywhere. Elevator was so nice with the chandelier on the ceiling, Location - TOP!! 1 minute walk to Tokio Station. Reception, Breakfast, Swimingpool, latecheck out, limusine service, Rooms... everything was perfect. The staff - the best in Tokio, because there were so nice - not fake, natural and helpful. We also left the whole luggage in hotel when we went to Kyoto - 4 huge pieces - No Problem. We loved every minute of our stay!! We will definitely come back.