We loved the size of the rooms (interconnecting Deluxe King and Twin), the design/furnishings, and outlook toward the Imperial Palace Gardens. The bathrooms were great, the location was fantastic, my husband had a massage- he said it was fabulous, and the in room dining (various meals), and tapas/champagne special offer in the Lobby Lounge- which we chose also during our stay, were also all absolutely wonderful: The best part of our stay though- all staff were exceptional- we spent a month travelling around Japan and this was the end of our journey- the Shangri La Tokyo staff were the best of the best - level of service and friendliness was so amazing and will always be remembered. We loved our stay.
Jodie
januari 2023
It was our second visit after ten years. We were grateful that they kept the facility neat: it brought back nice memories. The scent of the hotel from the reception to the room is phenomenal. We appreciated the sufficient number of towels provided for the stay;-) Pleasantly surprised to find out that our room was tidied up and prepared for sleep in the evening while we were away.
Traveler
april 2022
the location is unbeatable for us for leisure travel being at Tokyo station the room size and amenities, the views from room breakfast was excellent although it got a bit chaotic at times
Yumeng
april 2023
Centrally located in business district with easy access to metro for travel to all tourist spots. Right next to Tokyo main station. Plenty of restaurants and bars nearby. Room excellent (corner suite) with fantastic views of Tokyo, use of Club lounge and facilities. Staff very attentive and helpful.
Darren
juli 2023
Beautiful overall Friendly helpful cheerful staff
Rikako
september 2023
Staff went above and beyond, always smiling, when we asked for something it was brought up very quickly. Luggage taken up to room, could also leave it there after we checked out. View was spectacular.
Georgina
juli 2023
I went there with my child and we enjoyed using their swimming and spa a few time. We saw Tokyo Sky Tree from our window. We loved how the room was spacious and tasty breakfast.
Fumfumfumika
maart 2022
A to Z everything was fabulous I was truly amazed by the quality of everything specifically the staff... Truly the nicest and kindest people I have met globally
Sultan
april 2023
Absolutely everything was perfect. The rooms are beautiful and the restaurant is excellent and service is amazing. Close to Ginza for the shopping!
Antoinette
januari 2024
1. Station access 2. Nice scent
Chaudhry
mei 2022